Here are over 40 reasons why Canonbury is the best choice for management of your block
- Insurance -
our brokers tender with multiple underwriters each year to ensure the best rate for your block. Our policies usually do not have an excess, helping to keep individual claimant's costs to a low level.
- Legal Compliance -
we maintain a database of UK legislation applicable to the management and maintenance of your block. Clients can view the compliance status of their blocks online at anytime. Our monitoring of the legal risk keeps insurance costs to a minimum.
- ILEC Lift Specifications for maintenance -
We use specifications for our lift maintenance contractors which are produced by an independent lift consultancy firm.
We also ensure that lifts are managed under British Standard 7255 and brought into compliance with that standard over time where not compliant.
- Contractor Invoice Checking -
contractors can only add invoices against your property if they have been authorised to do so by our issuing them with a works instruction.This prevents fraud by contractors submitting bogus invoices.
- Remote CCTV and Access Control Administration -
Ability to remotely control and adminster your CCTV and Access Control systems (subject to installation and maintenance contracts being in place with Canonbury Electrical) so we can reduce costs of issuing new fobs and be more responsive in finding CCTV footage where required.
- Proactive Maintenance -
Our full range of maintenance specifications from lift servicing through to drain clearance and grease removal ensure that your property is proactively maintained, as far as possible - thereby reducing costs.
- Crystal Clear Contracts -
Our website and contracts are written in plain English to ease your understanding of them.
- Electricity usage monitoring -
We report on electricity consumption over time to show the efficacy of our LED light and motion sensitive switch technology.
- Free correspondence -
We send out all correspondence without charge.
- Dedicated Client Account Executive -
we have a dedicated client account executive available for annual meetings at our offices or at your client site.
- Tax Certificates -
we can produce tax certificates for those who need them to confirm their expenditure on a property for the tax year.
- Conference Calling Facilities -
where we need to speak to block directors or lessees.
- Automated Notice of Transfer with fraud protection - -
upon receipt of a notice of transfer from solicitors, our systems automatically check with the previous and new owners, provide a real-time receipt to those parties, the solicitors, the freeholder and so forth so everyone's records are kept upto date.
- Vetted Contractor Selection -
we always vet contractors thoroughly to ensure that our clients receive top quality service. Unlike many management companies, we take no commissions from our contractors. All contractors are regularly reviewed.
- Carbon Neutral -
through our use of low power PCs and our paper free operation we keep our carbon footprint to a minimum. Trees are planted at one of our out of town offices to compensate for any carbon dioxide our operations do produce.
- Canonbury Problem Tracking -
we record all issues in an online log so you can track problems. This is another industry first.
- Long Opening Hours -
7 days per week from 8:30am to 8:30pm for email and until 6:30pm for telephone enquiries.
- Matched cash inflows and outflows -
We are able to match the cash outflows (bills) with the cash inflows (service charge receipts).
- Legislation Review -
real-time review of all legislation affecting our company and our clients to ensure your block is compliant.
- Remote CCTV and Access Control Services -
Canonbury are able to link larger blocks where telephone lines are present for lift autodiallers, to the internet and thereby control CCTV and access control off site. This is very helpful if intruders take the CCTV equipment and greatly reduces the costs of administration of new fobs and access rights for residents.
- Credit Facilities for Urgent Building Work -
if urgent building works are required for your block to meet regulatory or insurance requirements and insufficient funds are available, we can undertake the works on a credit basis to help smooth your cash flow.
- Paperless -
we are 100% paper free. This helps the environment, helps us give you better information online and has no impact on those who wish to receive documents in paper form - they can still have this.
- Client Accounts and Sinking Funds -
we open and maintain a client account for your building as part of our service. Most companies have one account for all buildings. We are the only company to show your client balance and transactions online. We are able to earmark funds for larger projects in segregated virtual accounts to prevent inadvertant use for other requirements at the block.
- Compliant with Section 21a of Companies Act - persons of significant control -
This new legislation requires that people with significant control of a company must be registered with Companies House. Canonbury can confirm that our systems support this new process.
- BS 7799/ISO 27001 -
Standard on Information Security Management to ensure your data is held securely.
- C5 Envelopes -
used for correspondence and bills where possible to reduce costs for your block and to help the environment.
- Nationwide Coverage -
we can cover all properties in England and Wales through our network of regional staff.
- Automated weekly reports to block directors -
Expenditure, Income, Tasks completed each week - all sent to block directors or nominated email address with a chosen frequency - daily, weekly, monthly, quarterly etc.
- Certified Accounts -
produced by Blick Rothenberg from our online database and then issued to clients as required. Extra charges apply.
- Industry Standards -
we exceed the standards of ARMA and RICS Residential Code by a long way – just look at our services list and compare with the RICS Residential Management Code or ARMA standards. All our specifications are built to National Building Specification Standards by our in-house architect.
- ISO 9000 -
Canonbury is compliant with ISO 9000.
- Ease of Payment -
we are able to accept card payments, BACS, CHAPS and SWIFT transfers, cheque, standing orders and direct debits. All payments are reconciled on the same day that they reach the account for your building. This is yet another industry first!
- Porter and Cleaning Staff -
Canonbury can provide in-house cleaning and portering staff where these are more appropriate for a block, to ensure very high quality work.
- Annual Energy Price Tendering -
We use an energy provider for our blocks who annually checks the optimal energy contracts and will move provider automatically if it is better value to do so.
- Dynamic Real-time RICS Compliant Accounts -
produced at the click of a button and included in our annual management fees. Certified accounts are also produced each year where clients request these. Extra charges apply.
- European Builders Confederation -
All builders are members of the European Builders Confederation.
- Online Contract Signing -
our systems allow directors of the freeholder company, right to manage company or body responsible for signing contracts to sign online, which is easier and more secure because it captures their IP address and identity.
- Regular meetings with block directors -
Depending on the size of your block and its needs, we meet with block directors between once and 4 times a year.
- Excellent communication -
in most cases, we respond to email enquiries within 2 hours and telephone calls to our Client Services desk, directly.
- Canonbury Component Database -
we track the best equipment to be used for your block to keep costs low by using reliable components.
- Excellent Missed Call Record -
95 % of all calls handled first time.
- Registered with the Data Protection Registrar -
so you can be sure that we look after your data and keep it safe.
- Payment Plans -
For those who cannot pay arrears in one go, we have the facility to allow clients to pay in a structured manner over 3-11 months, allowing legal action for recovery to be kept to an absolute minimum.
- FSA Authorised and Regulated -
to ensure the safety of your client funds we are regulated and authorised by the FSA. Don’t make the mistake of using a company who is not. All your funds are held in statutory client accounts for your protection. It is a legal requirement to be FSA Registered in order to arrange insurance on your behalf so if our rivals are not registered, don't take the risk of using them.
- Register of Tenants -
We provide a facility for ensuring that a register of tenants is available and may be updated inexpensively by landlords who are lessees.
- Free LED lighting upgrades and light switch upgrades -
We replace current bulb technology with LED light bulb technology to lower replacement costs and your running costs and replace switches with more reliable units when our maintenance contracts are taken out. This results in fewer client concerns over safety issues arising from light bulb failure and reduces electricity bills by up to 90%.
- Contractor work photograph logs -
All work undertaken by our contractors is backed up by a before and after photograph including recurring maintenance contract work.
- Value for Money and Fairness of Charges -
no percentage fees, we simply charge an arrangement fee for the time taken to organise works and our annual management fees which cover most regular management costs. If you would like to discuss flat-fee structures for pricing, we can also accommodate.
- Real time Review of all Contractors -
all contractors are ranked by our staff after they are used. In order that we use contractors again, they have to maintain a certain standard of rank.
- Canonbury Lessee Contract -
our systems provide that a service contract is set up with lessees to allow easy recovery in the event that bills are not paid, rather than having to go to the LVT before recovering in the county courts.
- Covenant Enforcement -
we maintain an electronic log of all breaches of the covenant.
- Canonbury Building Specification Database -
we have a large database of specifications for most routine works for all manner of buildings, thereby reducing our reliance on expensive surveyors for all but the more complex jobs. These include most recurring maintenance contracts required to be undertaken for your residents management or right to manage company.
- Rigorous Property Inspections -
we have in house surveyors and architects for detailed annual inspections of your block - extra charges apply. All blocks are also inspected every 3 months as part of our management fee. Inspection results from detailed annual inspections are shown online.
- 24 hours emergency hotline -
we have in-house staff online to respond to out of hours emergencies.
- Canonbury Banking Automation -
collection of monies from lessees with direct debit and payment of contractors using direct credit so your liabilities are minimised and bills are paid promptly, allowing better terms with contractors.
- Recorded phone calls -
all our calls are recorded to avoid the problems which can otherwise emerge when agreements are entered into on the telephone and are later questioned. This is part of our commitment to reducing the legal costs of running your block.
- Online Insurance Claims -
our online insurance claims service allows lessees to make claims simply and easily online without having to wait for our approval. Canonbury reviews claims made at each block monthly to see if we can proactively reduce the risk events that occur, ie, by clearing gutters in advance or advising lessees to check plumbing.
- Real Time Actual Expenditure vs Estimated Expenditure -
our systems provide for real time review of actual expenditure vs estimated expenditure for all financial years of management with Canonbury including year to date.
- Federation of Master Builders -
Our building contractors (in-house) are all members of the federation of master builders.
- Block Director Authorisation Process -
Our systems have been developed so that block directors are alerted to new items of required work and may defer or authorise or ask questions through the secure website, in real-time.
- Online Services -
we are the only company to provide a secure client area with fully itemised property expenditure at invoice level, accounts, property details, leases, property insurance documents and every document we have about your building. Now we offer many free works specifications for your block's needs, saving you further money!
- Online Sales Pack -
we produce online sales packs for your solicitors so when you sell, there is no delay from us.
- Canonbury 100% Transparency -
we are the only company to show scanned copies of all invoices for your block, online. We account for every penny of income and expenditure in real time, online.
- Canonbury Upgrade -
we look to improve your block over time by fitting more reliable equipment to reduce bills. Examples include motion-sensitive light switches, long life, low energy bulbs, led bulbs, power supply-regulated intercom systems, trimec electronic locks.
- Free specifications -
the first block manager to provide free specifications for all maintenance contracts including cleaning, gardening, window cleaning, porter job descriptions, exterior cleaning, bin-room cleaning, lift maintenance, lighting replacement, maintenance of intercoms, access control, gates and other electronic equipment.
- Professional Indemnity and Fidelity Insurance -
up to £3m per claim. This cover gives you assurance that our processes are kept tight and your monies are safe.
- National Building Specifications -
used for most significant building projects to ensure that the specification sent to our contractors is the most detailed possible.
- Automated Arrears Collection -
we show all flats arrears position online (identity of the flat and owner is withheld), and the stage of any legal action so you can see what the block’s exposure to financial risk is. Legal recovery of funds from non-payers is fully automated to the stage of forfeiture. This protects paying lessees from those who do not fulfil their legal obligations.
- Data Security -
our systems are built to the highest standards of security and data is backed up in 3 locations around the world.
- Free Debit Card Payments -
In response to the growing demand for payment by debit card, Canonbury has made this method of payment free of charge.
- Section 20 Consultation for larger works -
we comply with all section 20 notice requirements for works over £250 per lessee and we have fixed hourly-rate charges for arranging tendering – no percentage fees, meaning much lower fees in most cases.
- Companies House Proof Scheme -
All our client's companies are registered under the Proof Scheme of Companies House to help avoid any misuse by 3rd parties of the company.
- Canonbury Legal Database -
so we keep on track of all developments in the laws governing maintenance of your block.
- In-house Contractors -
we make use of our own in-house contractors for most electrical and maintenance work to ensure that standars are high and that, as we are repeat players, we can make your block run better and for less.