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Canonbury Management
Blackwell House
Guildhall Yard
London
EC2V 5AE
Sales: +44 (0)845 460 7060
Sales: +44 (0)207 1188 400
Existing: +44 (0)845 460 7050
Existing: +44 (0)207 1188 500
Fax: +44 (0)871 750 2688
mail@canonburymanagement.co.uk
Canonbury Management is a division of Investment Technology Limited
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Canonbury Performance Statistics and Targets
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Canonbury Management’s research has shown that no UK Block managers besides ourselves are able to show prospective and existing customers the actual response times and costs based on their live portfolio data. This page provides an objective way to assess our efficacy and efficiency which is driven from our database of issues, costs and times. In recent conversations with ARMA, they indicated that they hoped to have these targets available in a few years time. Canonbury brings you these figures, dynamically calculated, now. It is our view that only by looking at these statistics can prospective and existing customers get beyond the rhetoric of sales and reliance on subjective references from favourable customers. Whilst we have those too, we’d rather our clients looked at the factual statistics for information.
How our customers rate our services
| Online Services |
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| Transparency of billing and accounts |
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| Speed of response to enquiries |
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| Speed of resolution of building issues |
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Responding to your enquiries and those of your solicitors
| Average time to return phone call |
23 minutes |
| Average time to return e-mail |
10 minutes |
| Average time to return letter / fax |
6.8 hours |
| Average time to process sales information for solicitors |
2.1 days |
| Average time to provide notice of transfer / charge / certificates |
3.5 days |
Fixing problems at your block
| Average time to fix small works |
1.56 days |
| Average time to fix medium works |
4.25 days |
| Average time to fix large works |
21.1 days |
| Average time to for section 20 works |
98.5 days |
Arrangement costs
| Average cost of arrangement fees for small works (eg, broken intercom, door lock, gate, glazing pane, small leak) |
£22.96 |
| Average cost of arrangement fees for medium scale works (door replacement, intercom replacement, new gates) |
£140.14 |
| Average cost of arrangement fees for large scale works (fire damaged building, redecoration, replacement windows) |
£642.19 |
| Average total costs of management fees for section 20 works including specifications, tendering, legal process, contracts and project management (eg, complete roof rebuilding, total renovation etc) |
£4178.32 |
Arrangement fee proportion of building expenses
The chart below is based on year to date accounts data for all Canonbury managed blocks.
| Industry standard percentage for all managed services |
16.5%
including VAT |
| Canonbury arrangement fees as a proportion of total expenditure |
7.6%
including VAT |
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