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Canonbury Management
Blackwell House
Guildhall Yard
London
EC2V 5AE
Sales: +44 (0)845 460 7060
Sales: +44 (0)207 1188 400
Existing: +44 (0)845 460 7050
Existing: +44 (0)207 1188 500
Fax: +44 (0)871 750 2688
mail@canonburymanagement.co.uk
Canonbury Management is a division of Investment Technology Limited
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Frequently asked questions about Block Management
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How long does it take Canonbury to take over management of a building?
Once you are happy with the level of services and quote produced by our online quote
calculator, Canonbury's systems can produce contracts to be signed online in just
a few minutes. Once these are completed, Canonbury is then under contract as your new manager and can usually have your block set up within 5 working days
of taking over. If there is a need for urgency, we can take blocks on in as
little as 1 working day. What if there are services we want which are not shown on the quote calculator?
If you require a quote to include any other services which are not shown on our
quote calculator, simply contact us and let us know your quote number and what the
extra requirements are and we can add them to your quote and update our quote calculator
for future customers.
Does Canonbury offer Service Level Agreements
Canonbury's unique approach to management means that we will always respond to your
calls and emails within one hour during office hours(in 99% of cases). We
log all calls and reported problems in an online log available for you to see and
problems are usually resolved as soon as they can practicably be done, subject to
funds being available.
Is Canonbury able to act as company Secretary or Director of our management company?
Yes. Canonbury can act as company secretary and nominee directors (where we
would fulfill the legal duties of the role but not make any decisions) if this is
required. We would also advise that you change the registered office of the
company to our offices so that we are made aware of any filing requirements.
We can file annual returns and accounts as required.
Does Canonbury offer emergency out of hours cover?
Yes. Canonbury has a system whereby calls to our offices are monitored 24
hours a day by nominated personnel. Clients simply need to mark their emails
with the subject 'Emergency' or to state that it is an emergency in any voicemails
left and these will be picked up and responded to promptly. We also have arrangements
with our insurance brokers to deal with emergencies which are covered by insurance
and we can arrange for bespoke redirect numbers so you get through to the contractors
who know about your block.
What happens if we have problem lessees who do not pay their bills?
It is normal in any block that there may be lessees who do not pay their bills in
either the short or long term. Depending on the number of lessees who fall
into this category, we would advise that the service charge may have to be higher
than our quote engine has specified, in order that we have sufficient funds available
to provide services at the block. In the longer term, everyone will pay the same amount though. As money are received from those who are not paying, the
client account balance will be greater and can then fund future reductions in service
charges. Canonbury can take full legal action to recover unpaid service charges,
however, customers must be aware that at present, the recovery of legal costs is
limited to £500 for each lessee.
What happens if there are no funds in our client account at present?
If there is a low level of funding in your client account at present, it may limit
force any management company managing your block to have to set the frequency of
payment of the service charge to a less frequeny payment basis, such as once per
year or twice per year, so that funds can be collected to provide services.
If sufficiently high contingency and capital funding are built into the quote, it
should be possible to increase the frequency of service charge payment and reduce the amount, in the second year of management.
What happens if there are arrears owing by lessees?
It is normal that at any point in time, some lessees may have arrears. The
previous management company usually passes on details of these arrears to us and
these are added onto the lessees account for us to collect on behalf of your block.
Arrears cannot be written off because some people will have paid their bills and
so it would not be equitable to write-off those arrears which have not yet been
paid. If there are disputes over elements of expenditure by the previous company,
it would be down to individual lessees to dispute these with the management company
and if not successful, they would have to take their claims to the Leasehold Valuation
Tribunal in order to have them determine whether there was any validity in what
they say.
Can Canonbury deal with problems with the building left over from the Developers?
Yes. Canonbury has considerable experience in liaising with developers on
behalf of lessees to achieve a rapid solution to their problems. Developers
are usually very poor at resolving snagging issues and so by taking those off their
hands and presenting them with an easy-to-pay single invoice, we are normally able
to resolve these issues quite effectively.
Can we keep our existing contractors if we are happy with them?
Yes. As long as contractors can provide us with invoices by email (or via
a lessee if necessary) and can accept payment by bank transfer then we can retain
their services.
Any other questions?
If you have any other questions, please contact us. We operate a call-back service so the more information you can leave with our call centre, the faster and better our response to you will be. We return all calls within 60 minutes.
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