Buildings under management	177
Tasks remaining for resolution	37
Other Canonbury performance measures



Canonbury Management One Carey Lane London EC2V 8AE Sales: +44 (0)207 1188 400 Existing: +44 (0)207 1188 500 Fax: +44 (0)871 750 2688 mail@canonburymanagement.co.uk Canonbury Management is a trading name of Investment Technology Limited

Why use Canonbury to manage your block?

Here are over 40 reasons why Canonbury is the best choice for management of your block of flats.

Excellent communication - in most cases, we respond to email enquiries within 20 minutes and phone calls directly when staff levels permit.
24 hours emergency numbers - we have in-house staff to respond to out of hours emergencies.
Long Opening Hours - 7 days per week from 8:30am to 8:30pm for email and telephone. In 2011, we are moving to 24 hours a day, 7 days a week availability of staff on the telephone and to respond to emails.
Conference Calling Facilities - where we need to speak to block directors or lessees – call 0844 4737458.
Online Services - we are the only company to provide a secure client area with fully itemised property expenditure at invoice level, accounts, property details, leases, property insurance documents and every document we have about your building.
Canonbury 100% Transparency - we are the only company to show scanned copies of all invoices for your block, online.
Canonbury Problem Tracking - we record all issues in an online log so you can track problems. This is another industry first.
Section 20 Consultation for larger works - we comply with all section 20 notice requirements for works over £250 per lessee and we have fixed hourly-rate charges for arranging tendering – no percentage fees meaning much lower fees in most cases.
Industry Standards - we exceed the standards of ARMA and RICS Residential Code by a long way – just look at our services list and compare with the RICS Residential Management Code or ARMA standards.
Client Accounts and Sinking Funds - we open and maintain a client account for your building as part of our service. Most companies have one account for all buildings. We are the only company to show your client balance and transactions online. We are able to earmark funds for larger projects in segregated virtual accounts to prevent inadvertant use for other requirements at the block.
Professional Indemnity and Fidelity Insurance - up to £3m per claim. This covers negligence and your client funds.
Ease of Payment - we are able to accept card payments, BACS, CHAPS and SWIFT transfers, cheque, standing orders and direct debits. All payments are reconciled on the same day that they reach the account for your building.
Value for Money and Fairness of Charges - no percentage fees, we simply charge an arrangement fee for the time taken to organise works and our annual management fees which cover most regular management costs.
Insurance - our brokers go out to multiple underwriters to ensure the best rate for your block.
Vetted Contractor Selection - we always vet contractors thoroughly to ensure that our clients receive top quality service. Unlike many management companies, we take no commissions from our contractors. All contractors are regularly reviewed.
Legal Compliance - we maintain a database of UK legislation applicable to the management and maintenance of your block. Clients can view the compliance status of their blocks online at anytime. Our monitoring of the legal risk keeps insurance costs to a minimum.
Paperless - we are 100% paper free. Apart from the environmental benefits, our disaster recovery is greatly improved as a result.
Automated Arrears Collection - we show all flats arrears position online (identity of the flat and owner is withheld), and the stage of any legal action so you can see what the block’s exposure to financial risk is. Legal recovery of funds from non-payers is fully automated to the stage of forfeiture. This protects paying lessees from those who do not fulfil their legal obligations.
Covenant Enforcement - we maintain an electronic log of all breaches of the covenant.
Legislation Review - real-time review of all legislation affecting our company and our clients to ensure your block is compliant.
FSA Authorised and Regulated - to ensure the safety of your client funds we are regulated and authorised by the FSA. Don’t make the mistake of using a company who is not. All your funds are held in statutory client accounts for your protection.
BS 7799/ISO 27001 - Standard on Information Security Management to ensure your data is held securely.
Registered with the Data Protection Registrar - so you can be sure that we look after your data and keep it safe.
Dynamic Real-time RICS Compliant Accounts - produced at the click of a button and included in our annual management fees. Audited accounts are also produced each year.
Certified Accounts - dynamically produced and emailed to you with a 48 hour delay at competitive prices.
Carbon Neutral - through our use of low power PCs and our paper free operation we keep our carbon footprint to a minimum. Trees are planted at one of our out of town offices to compensate for any carbon dioxide our operations do produce.
Data Security - our systems are built to the highest standards of security and data is backed up in 3 locations around the world.
Rigorous Property Inspections - we have in house surveyors and architects for detailed annual inspections of your block. All blocks are also inspected every 3 months as part of our management fee. Inspection results are shown online.
Contractor Invoice Checking - contractors can only add invoices against your property if they have been authorised to do so by our issuing them with a works instruction.This prevents fraud by contractors submitting bogus invoices.
Real time Review of all Contractors - all contractors are scored after each item of work they do and are only kept on our books if their average score is high enough.
Canonbury Upgrade - we look to improve your block over time by fitting more reliable equipment to reduce bills. Examples include motion-sensitive light switches, long life, low energy bulbs, led bulbs, power supply-regulated intercom systems, trimec electronic locks.
Crystal Clear Contracts - Our website and contracts are written in plain English to ease your understanding of them.
Canonbury Building Specification Database - we have a large database of specifications for most routine works for all manner of buildings, thereby reducing our reliance on expensive surveyors for all but the more complex jobs.
Canonbury Lessee Contract - our systems provide that a service contract is set up with lessees to allow easy recovery in the event that bills are not paid, rather than having to go to the LVT before recovering in the county courts.
Canonbury Banking Automation - collection of monies from lessees with direct debit and payment of contractors using direct credit so your liabilities are minimised and bills are paid promptly, allowing better terms with contractors.
Canonbury Component Database - we track the best equipment to be used for your block to keep costs low by using reliable components.
Canonbury Legal Database - so we keep on track of all developments in the laws governing maintenance of your block.
Online Contract Signing - our systems allow directors of the freeholder company, right to manage company or body responsible for signing contracts to sign online, which is easier and more secure because it captures their IP address and identity.
Online Sales Pack - we produce online sales packs for your solicitors so when you sell, there is no delay from us.
Tax Certificates - we produce tax certificates for those who need them to confirm their expenditure on a property for the tax year.
Dedicated Client Account Executive - we have a dedicated client account executive available for annual meetings at our offices or at your client site.
Credit Facilities for Urgent Building Work - if urgent building works are required for your block to meet regulatory or insurance requirements and insufficient funds are available, we can undertake the works on a credit basis to help smooth your cash flow.
Payment Plans - For those who cannot pay arrears in one go, we have the facility to allow clients to pay in a structured manner over 3-12 months, allowing legal action for recovery to be kept to an absolute minimum.
Porter and Cleaning Staff - Canonbury can provide in-house cleaning and portering staff where these are more appropriate for a block, to ensure very high quality work.
Remote CCTV and Access Control Services - Canonbury are able to link larger blocks where telephone lines are present for lift autodiallers, to the internet and thereby control CCTV and access control off site. This is very helpful if intruders take the CCTV equipment and greatly reduces the costs of administration of new fobs and access rights for residents.
Automated Notice of Transfer with fraud protection - - upon receipt of a notice of transfer from solicitors, our systems automatically check with the previous and new owners, provide a real-time receipt to those parties, the solicitors, the freeholder and so forth so everyone's records are kept upto date.
In-house Contractors - - we make use of our own in-house contractors for most electrical and maintenance work to ensure that standars are high and that, as we are repeat players, we can make your block run better and for less.
Recorded phone calls - all our calls are recorded to avoid the problems which can otherwise emerge when agreements are entered into on the telephone and are later questioned. This is part of our commitment to reducing the legal costs of running your block.
Online Insurance Claims - our online insurance claims service allows lessees to make claims simply and easily online without having to wait for our approval. Canonbury reviews claims made at each block monthly to see if we can proactively reduce the risk events that occur, ie, by clearing gutters in advance or advising lessees to check plumbing.
Regular meetings with block directors - Depending on the size of your block and its needs, we meet with block directors between once and 4 times a year.

Copyright 2008 Canonbury Management. Canonbury Management is a trading name of Investment Technology Limited
Company number 04885448 • FSA registration number 478721 • VAT Number 831047948 • Data Protection Registration Number Z1135050
Investment Technology Ltd is authorised and regulated by the Financial Services Authority